Question 1

Where are you located?

Accepted Answer

We're based in sunny San Diego, CA ☀️ & work with brands all over the world — offering hands-off projects, virtual on-set shoots, and flexibility to design a collaborative approach that works for you.

Question 2

What are your rates?

Accepted Answer

We're here to align with  your story , and  your strategy .  We create custom quotes for every project so that we can offer flexibility in creating exactly what your brand needs. Check out our Pricing Guide to get a deeper understanding of our pricing process. ​ Our starting rate is $3k ☻

Question 3

What is your availability like?

Accepted Answer

As of 04/01/21 we have temporarily paused acceptance of any new projects.   Subscribe to our Exclusive Insight list to get notified of availability as soon as it's relased.

Question 4

What is your turnaround time?

Accepted Answer

Post-processing time (the period between our shoot day and content delivery) for photography is typically 2-6 weeks, depending on the type of content, amount of content, and complexity of retouching/editing. Turnaround time for GIF/Stop Motion or video content may be longer.    Expedited Processing may be available upon request — depending on availability. Let us know what your timeline looks like and we'll do everything possible to see if we can offer Expedited Delivery for your project.

Question 5

Do you offer any discounts?

Accepted Answer

ACTUALLY, YEAH! ☺   We are hyped to offer a POSITIVE IMPACT Rate Reduction — 25% off Creative Fees — for brands making the world a better place.   Katy Veauux started shooting commercially because she values positive impactover profit. For any brands who feel the same, this price adjustment is for you.   To qualify the brand must be one of the following:  Certified B Corp 501(c) Non-Profit Organization Certified Cruelty Free Social Enterprise Social Service Organization Fair Trade Certified   OR be able to prove a strong history of positive impact. We understand the challenging process to obtain each of these designations, both logistically and financially. If your brand does some amazing things but you don't have the ability to certify quite yet, talk to us & we'll be more than happy to see if we can offer this discount to your company.

Question 6

Will you travel to where we're located?

Accepted Answer

WHAT TIME ARE WE LEAVING?! We'll pack the snacks 😎   Yes — we would be hyped to work on-site where your brand makes its magic happen.

Question 7

We want our photos to be very unique. What level of customizations do you offer?

Accepted Answer

The limit does not exist (insert Mean Girls meme here).    Because we offer creative direction and set design as service options, we have the ability to custom create virtually anything you can dream up, and we're happy to do the dreaming if you have your hands full.

Question 8

Do you offer white-background product photography?

Accepted Answer

In some circumstances, yes.    We specialize in highly styled product photography, but can accomodate your need for the standard e-commerce style shots so long as they are not the majority of what you're looking for.    We do not offer white-background product photography by itself. Please bear in mind that because we're not set up to mass-produce standardized images, our costs for this type of photography will likely be higher than a studio that only does this type of e-commerce work.

Question 9

How does this work if we're located somewhere else?

Accepted Answer

Not to worry! We work with brands all over the world and have 99% of the product we shoot shipped to us. Once we outline our timeline, we'll send over details for shipping us your products, along with what exactly to send.    If you need products returned to you, please let us know before accepting an estimate so that we can be sure to include return shipping.   Perishable products? Not a problem! We've had frozen product fly cross-country to our studio without any issue.

Question 10

What is the file type you deliver?

Accepted Answer

Photographs are delivered in high-quality .JPG format.  GIF/Stop Motions are usually delivered as either an .MP4 or .MOV file because they're standard for most platforms.   We can export as nearly any file type, so let us know if you need another format!

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